AIR HOSTESS / CABIN CREW
Objectives The course prepares prospective in flight crew ready to serve in the soaring market of aviation which is growing at an alarming rate.
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Benefits Become aware of the Cabin Crew proffesion, its origins and current practice. Describe the aircraft types and cabin crew functions. Learn how to manage passenger interactions in a variety of circumstances Know about different types of emergency and safety procedures. |
DESIGNED FOR-
- Flight Attendants
- Check in staff
- Traffic operators
- Baggage service and information desks
- Cargo reservations and receiving
- Public Relations and sales support personnel
- Ticketing officers
COURSE CONTENT-
- Introduction to the Aviation Industry
- The cabin Crew profession
- Landing the Job
- Cabin Crew lifestyle
- Introduction to the Aircraft and Aviation Familiarization
- Crew Member Coordination and Communication
- Customer Managing Service
- Managing Passenger procedures
- Safety and Emergency Procedures
- Medical Emergencies and Medical Training
- Introduction to Dangerous Goods and Hazardous materials money is wasted if staff fails to provide service needed to make vital impact on purchase and repurchase. This unit is customized to ensure customer satisfaction and increase profitability.
ENTRY REQUIMENTS
· An IATA diploma in Airline Studies
· D+ in KCSE
COURSE DURATION: 6 MONTHS
EXAMINING BODIES : IATA SINGAPORE
AIRLINE CUSTOMER SERVICE
DESIGNED FOR.
* Entry level Employees
COURSE CONTENT-
- The Airport Environment
- Airport Customer Needs and Behaviours
- Cross-Cultural Awareness
- Characteristcs of Airport shops
- Proffesional Salesmanship
- Handling Complaints and Returns
- Customer Service Measurements
- Loss prevention
- Trends in Customer Service
ENTRY REQUIREMENTS
D+ or its Equivalent
COURSE DURATION: 6 MONTHS
EXAMINING BODY : IATA SINGAPORE
