DIPLOMA IN TRAVEL OPERATIONS
LEVEL 1: FOUNDATION COURSE IATA/UFTAA
This course is made to equip prospective students with the foundation knowledge and skills required working in the continuous changing Environment ofthe Travel and Tourism industry.
DESIGNED FOR:-Individuals seeking to begin a career in the travel industry as, Travel consultants, Tour consultants, Airline, Hotel and Car rental Reservation staffs.
COURSE CONTENTS -The Course materials are delivered in 12 modules which form two main study papers Airfares and Ticketing 1 and General travel Knowledge
- M1.1 The Business Environment of the Travel and Tourism Industry
- M1.2 Geography in Travel Planning 1
- M1.3 Travel Formalities
- M1.4 Land Transport-Rail 1
- M1.5 Land Transport-Car and Camper
- M1.6 Water Transport-Ferry
- M1.7 Tour packages 1
- M1.8 Hotels
- M1.9 Air Transport Essentials
- M1.10 Customer Service
- M1.11 Technology in the Travel Industry 1
- M1.12 Air Fares and Ticketing 1
- M1.13 Electronic booking Tools
LEVEL 2- CONSULTANT COURSE IATA/UFTAA
OBJECTIVES: - This course is a continuation of the foundation course ie the second level . Main objectives to enable junior staffs to polish their skills and become proficient in handling all major aspects the Retail Travel business. Students are equipped with skills and knowledge to handle complex fares, re-issue tickets , become familiar with Travel Agents Associations equipped with effective selling skills and understand the operations of the IATA Billing and Settlement plan system.
DESIGNED FOR: - Individuals seeking to upgrade their skills and knowledge and professional competence in the travel industry and currently working Travel Consultants, Tour Consultants, Airline personnel tour operators, Hotel and Car Rental Reservation staffs.
ENTRY REQUIREMENTS:-Foundation Diploma/certificate or equivalent industry experience.
COURSE DURATION:6 Month
EXAMINATION BODY:IATA/UFTAA- Montreal Canada. Exams are held in March and September.
COURSE CONTENTS- covered in nine Modules
- M2.1 Geography in Travel Planning 2
- M2.2 Land Transport-Rail 2
- M2.3 Land Transport-Bus and Coach
- M2.4 Accommodation (Other than hotels)
- M2.5 Water Transport-Cruises and private charter
- M2.6 Tour packages 2
- M2.7 Law and Regulations 1
- M2.8 Selling Skills
- M2.9 Air Fares and Ticketing 2
LEVEL 3: MANAGEMENT COURSE
OBJECTIVES: - To equip prospective students with the Managerial knowledge and skills required work as junior managers in Travel Agencies, Tour Companies and even pen their own retail Travel shops. The course highlights more on the importance of first line supervisors and mangers in the ever changing Travel and tourism industry
DESIGNED FOR: -Individuals seek to join junior management level personnel in all field of the Travel industry- Travel agencies, airlines and Tour Operator companies.
ENTRY REQUIREMENTS: - Diploma/Certificate for consultant course or equivalent industry experience of 2 years.
DESIGNED FOR: - Individuals seeking to up grade their skills and knowledge and professional competence in the travel industry and currently working Travel consultants, Tour consultants, Airline personnel tour operators, Hotel and Car rental Reservation staffs.
ENTRY REQUIREMENTS:
Foundation Diploma/certificate or equivalent industry experience.COURSE DURATION: 4 Month
COURSE CONTENT-covered in seven Modules
- M3.1 Managerial Skills 1
- M3.2 Negotiations Skills
- M3.3 Tour Packages -Special Interest Tours
- M3.4 Meetings Incentives Conferences and Exibitions
- M3.5 Administration and accounting
- M3.6 Marketing 1
- M3.7 Technology in the Travel Industry 2
LEVEL 4 - SENIOR MANAGEMENT
COURSE DURATION - (4 Months)
MINIMUM ENTRY REQUIREMENTS- Prospective students must be holders of Trave & Tourism Management Diploma or 2 years Industry work expirience
OBJECTIVES:-Development of business planning and other Management skills.
COURSE CONTENT-
- M4.1 Management skills 2
- M4.2 Laws and Regulations 2
- M4.3 Marketing 2
- M4.5 Finance and Business Planning
TRAVEL AGENTS’ MARKETING COURSE
OBJECTIVES: -To equip prospective students with the foundation knowledge and skills required working in the continuous changing Environment of the Travel and Tourism industry.
DESIGNED FOR: - individuals seeking to begin a career in the Travel industry as, Travel consultants, Tour consultants, Airline, Hotel and Car rental Reservation staffs.
ENTRY REQUIREMENTS: - D+ KSCE or equivalent industry experience.
COURSE DURATION: - 6 Months
EXAMINATION BODY: - IATA/UFTAA- Montreal Canada. Exams are held in March and September
COURSE CONTENT-
- AGT MKT1.1 An introduction to Marketing
- AGT MKT1.2 Market Research
- AGT MKT1.3 Operating Costs and Profitability
- AGT MKT1.4 Seasonal Implications
- AGT MKT1.5 Pricing Policies
- AGT MKT1.6 Reacting to Competition
- AGT MKT1.7 Marketing Planning
- AGT MKT1.8 The marketing Audit and Marketing Effectiveness
ADDED VALUE-Free-Full course in the following
- International Business Communication
- Human Resourse Management
- The choice of two International Foreign languages- French/Spanish/German/Italian/Japanese
- Proficiency in computer skills and packages
- Free Academic Tours every Term
EMPOLYEMENT OPPORTUNITIES: - Successful Candidates join the Travel industry as Travel Marketers or Marketing Managers in Travel agencies and Tour Tour Companies
TOUR OPERATION
COURSE OBJECTIVIES:- To prepare individuals to work in Travel Agencies, Tours Operators, Car Hire Companies, Giving update advice to the Travel clients
COURSE CONTENT-
- Introduction to the Business of Tour Operations
- The Tour Operators Product
- Marketing of Tour Products
- Overseas Partners and Tour Operators
- Financial Matters of Tours Operators
- Tours Operating Environment
- The Tourist Destinations and Tourism Circuit
- Foreign Languages
ENTRY REQUREMENTS (D+)
COURSE DURATION: 6 Months,
Industrial Attachment 3 months
EXAMINING BODY:-ICM
Exams are Held in March, June, September and December
